Frequently Asked Questions

How established or substantial are Miltons ?

The four Miltons shops at Chester, Liverpool ( St.John’s & Church Street ) and Birkenhead employ over 80 people in total and are variously parts of Miltons ( Liverpool ) Ltd, M.S.Milton Ltd and S.S.Milton Ltd, as specified on our Contact Us page. These three businesses are all run by the fourth generation of the Milton family to be in the jewellery / pawnbroking industry. The companies comprise a multi-million pound group enjoying memberships of both the National Association of Goldsmiths and the National Pawnbrokers Association.

Where does your stock come from ?

Our stock is sourced from many places. Some comes from other jewellers for whom we provide an especially generous under-writing service on any items they are offered. We get others from existing customers’ trade-ins and part-exchanges or as straightforward purchases from the public in our high street stores. Some we buy from auctions across the UK, from a small number of quality dealers and other specialist contacts. As we have no bank borrowings and a strong financial position, we are always able to make large payments for stock immediately. Finally, a number of items come from our pawnbroking departments. At any one time we will have several million pounds lent out to customers against the security of their jewellery and watches, and perhaps 10% of them will not return to collect their goods.

Do you sell any new jewellery ?

Our reputation as jewellers has been hard-won over many decades, specialising in sourcing the nicest pre-owned pieces which we find so popular with our discerning clients. Where we find especially nice pieces of new jewellery, there are gaps in our secondhand stock, or clients have said they want to have the option to buy new (wedding rings being a good example), then we will indeed offer new jewellery. Such items can be identified from their stock code, which will have a “3” as the second digit, for example 43-22-096.

Will you buy my jewellery or watch from me, or take it in part-exchange ?

Absolutely. It does not matter if you bought your item(s) from us or from someone else. Simply bring them in to one of our stores with your identification and any receipts, boxes, papers, cards and accessories which came with them so that we can make the strongest offer possible. You may wish to fill in the form on this website or email us for an indicative offer first.

What warranty do you provide with your jewellery and watches ?

Please read the Warranty, Advice, Returns etc page on this website which explains our terms in detail and also contains important advice about jewellery, gemstones and watches. It has been designed as a standalone PDF file so that customers can easily print it out and keep it. For watches, we provide a TWO YEAR warranty on all Rolex and ONE YEAR on all other makes, unless stated otherwise. Click here to go directly to the relevant page.

Will I need to take out insurance on my purchase ?

We strongly recommend that all clients DO insure their purchases. There are many risks not covered by any warranty, such as accidental damage, theft, fire or simple loss. If you crash your car while driving it from the showroom you cannot claim for that under the warranty, nor can you claim under a warranty if you do not follow the instructions and screw a watch crown in before swimming. Such water damage, if it stains a diamond dial and rusts the movement, can run into thousands of pounds! Similarly there are important requirements about cleaning and looking after various types of jewellery. Please read our advice notes and speak to our workshop manager for guidance.

Can I buy anything from you by mail order or online ?

No. Purchases can be made only by visiting one of our four stores in North West England. While we do sell several million pounds’ worth of jewellery every year, we choose to serve only those customers who can visit us, view our stock and pay in person.

Will you move stock from one Miltons shop to another for me?

All four of our shops are within about 30 minutes’ drive from each other and near major public transport links. Since our two websites provide photographs of the dearer watches and jewellery available across the group, we have decided for security and administrative purposes not to move stock from shop to shop.

Can you send me some further pictures of a particular item ?

We regret that, as we do not offer a mail order or internet sales facility, we have chosen not to offer additional photographs on demand. The photographs now provided for all our Rolex and other premium watches / jewellery will be sufficient for most potential customers to know if it is worthwhile visiting the relevant shop in person to see an item. There is no question that one really needs to see and handle an item in person to appreciate it fully.

We have in stock many thousands of items of lower value than those shown on this website, but we cannot justify the massive investment it would demand to photograph them all here. They sell too fast and are for the most part unique; why not visit us to see the range in person?

How can I pay for an item ?

We most commonly accept Chip and Pin credit or debit cards ( but NOT American Express ). We will also accept cash (only Bank of England notes) up to certain limits and provided we have no reason to doubt its propriety. Electronic payments and bankers’ drafts / building society cheques may also be acceptable, but we will not release goods or let title to goods pass until cleared funds have been received. Please note that this may be a few days later than you might expect.

Will you discount for cash ?

No. We price our stock very reasonably at the outset and never have a problem selling it. Our problem is finding sufficient stock! Some dealers will give discount, but ask higher prices in the first instances. We believe our customers deserve better than such sharp practice. All our business is above board and “goes through the books.” We pay the correct tax on all sales.

Can I pay for an item over a few months, or on interest free credit ?

Interest free credit can be the sign of a desperate retailer with fat profit margins on the product in question. We do not need to offer such a doubtful incentive and would rather price our jewellery and watches as reasonably as possible from the outset. We WILL allow customers to pay a 10% deposit to secure any item, which they may collect when they have paid the balance in full ( not later than 12 weeks from the date of the deposit ). Please ask in store for details of this simple arrangement.

Do you hold a sale at any time, after Christmas for example ?

We are financially very well established, buy stock well and price it right, so we never need to hold a sale where all our stock is reduced. Like many customers, we find it irritating if others price things at a  deliberately high level so that they can hold questionable “sales” at various times in the year, in which there are in fact no genuine bargains.

We set a fair price for all items from the outset and will only ever reduce a very small percentage, being those items which have not sold within what we consider a reasonable time. This is a consistent, on-going stock management process which means customers can have confidence in our prices and not worry that there is a “good” or “bad” time to buy from us.

Haven’t I seen you on television ?

Probably ! Since 2012 Miltons have been advertising on ITV Granada, while our MD Haywood Milton has over the years been interviewed on BBC1 ( Breakfast Time and The One Show ), BBC2, ITV, Channel 4, Radio 2 ( Jeremy Vine ) and a number of local radio programmes talking about the industry, as well as being quoted often in national and regional press.

You’ve grown a lot.  Is Miltons still a family business ?

The third and fourth generations of the Milton family do indeed still own and run Miltons, a group of pawnbroking and retail jewellery companies with four stores and over 80 staff, including two NAG Registered Valuers, a number with RJDip or equivalent diplomas, and a number of personnel who formerly worked for Rolex, Omega and Breitling agents.

Aren’t you known for your specialist knowledge of Rolex and other watches?

Indeed so. Only handling, dismantling, examining and recording thousands of such watches as happens at Miltons can give the same depth of experience as we have established and continue to add to. One cannot know everything and the work of the fakers is ever-changing, but we are far better placed than almost anyone to identify quickly what is correct and what is not. Every Rolex crossing our path will have had over twenty elements carefully examined by two different, recorded members of the watch team before sale ! We even have a private collection of extremely rare watches and unrivalled records of case numbers etc, which are a unique resource against which to compare such a piece when it crosses our path. Both the UK National Association of Goldsmiths Registered Valuers and the UK National Pawnbrokers Association have had our M.D. give talks on the subject to their members.

Why do you concentrate so much on Rolex ? Do you sell other brands ?

We find that Rolex make the most commercial, dependable and readily serviced watches, which for the most part also hold their value far better than any other brand. If your budget can stretch to one, it would usually be our advice that you do choose a Rolex. However, we will consider any watch and will usually have an assortment of Breitling, Omega, Cartier, TAG Heuer, Raymond Weil, Gucci and others. Not all of these watches will feature on our website as we sell too many, too fast for it to be worthwhile listing them.

I think I can buy the same watch for less on eBay / from a friend / at an antiques fair…

Good luck with that ! Every week we see disaster stories that began this way, and after the event the sellers always seem to have disappeared, or refuse any responsibility for the problem. You would be most unwise to invest significant sums of money with a seller who doesn’t have great experience of jewellery or prestige watches and whom you can always go back to if something turns out to be wrong. Will they honour an expensive warranty requirement or stand behind a ring with a disputed gem description, or a watch with a “stolen” claim made against it ?

Will you sell spare links for a Rolex obtained elsewhere?

If we have sufficient steel or bicolour links in stock of the type you need, we maybe able to supply you. Our fee is for supplying and fitting the link(s) only and does not include any verification or testing of the watch or bracelet submitted. Please note that we do NOT supply the trade or do any business by post. For more details click here

Can you supply me with any non-genuine parts like diamond dials or bezels to fit on my existing Rolex watch?

No. We won’t encourage you to spoil a good watch with what are commonly inferior parts. Please listen to the sound advice of our watch team on this often misunderstood subject. Remember, as we do not offer “after-market” parts we have no axe to grind when we generally advise against them.

I’m looking to buy a Rolex / diamond ring from my mate / neighbour / another jeweller / chap I’ve just met in the pub / a man on the internet calling himself BigJohn1972. Can you just check the watch over for me for free?

No, but we do offer a chargeable valuation service which may be of use after you have risked your money.

What are your Company details, licences, memberships etc?

Miltons (Liverpool) Ltd is registered in England, Company No. 1015468. Registered office address : 7th Floor, Cotton House, Old Hall Street, Liverpool L3 9TX. VAT Reg. No. 164 0227 92. A member of the National Association of Goldsmiths and the National Pawnbrokers Association. Registered with the Information Commissioner’s Office for data protection, including CCTV. Authorised and Regulated by the Financial Conduct Authority. The company has FULL permission from the FCA which relates to consumer credit activities (exclusively pawnbroking) and is on the Financial Services Register with FRN 741123.

M.S.Milton Ltd is registered in England, Company No. 1914458. Registered office address : 71 Church Street, Liverpool L1 1DG. VAT Reg. No. 421 9981 35. A member of the National Association of Goldsmiths and the National Pawnbrokers Association. Registered with the Information Commissioner’s Office for data protection, including CCTV. Authorised and Regulated by the Financial Conduct Authority. The company has FULL permission from the FCA which relates to consumer credit activities (exclusively pawnbroking) and is on the Financial Services Register with FRN 741080.

S.S.Milton Ltd is registered in England, Company No. 1360380. Registered office address : 71 Church Street, Liverpool L1 1DG. VAT Reg. No. 319 6453 42. A member of the National Association of Goldsmiths and the National Pawnbrokers Association. Registered with the Information Commissioner’s Office for data protection, including CCTV. Authorised and Regulated by the Financial Conduct Authority. The company has FULL permission from the FCA which relates to consumer credit activities (exclusively pawnbroking) and is on the Financial Services Register with FRN 741254.

All three companies have also signed up to a special agreement under a scheme approved by the then-Business Secretary, the Rt. Hon. Vince Cable MP. This makes Miltons (Liverpool) Ltd, M.S.Milton Ltd and S.S.Milton Ltd all part of the Trading Standards Primary Authority scheme agreed between the NPA and Surrey County Council Trading Standards.

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Does your website keep a track of me?

We can confirm that to the best of our knowledge this website does not retain any cookies (little bits of information about you or your usage). We do not trade over the internet, nor are we interested in harvesting such data. If you email us or fill in a form we will reply in relation to the specific matter but you may be confident that we are not capturing your information in order to “spam” you later. All three companies are registered separately with the Information Commissioner’s Office but as responsible Data Controllers we invite your direct contact immediately if you have any concerns about the use of your data.

I like your website and its pictures. Can I copy a bit of it?

We retain all rights and legal protections that could apply to the text, images, design and function we have created for this website. Permission to copy any of it or its components in whole or part is not given unless in writing from the relevant Director, contacted through one of the office addresses above.