Complaints and Feedback

“At Miltons, we put the customer at the heart of our business.”

Here at Miltons we aim to make every customer leave happy, whether they are spending thousands on an engagement ring or borrowing hundreds to fix the car.

We need to know when we get things right – and when we get them wrong.

We value all Feedback, even if submitted anonymously, regarding our service in store, on the telephone or through this website. Simply email us on info@miltonsjewellers.com or contact us using any of the other methods listed on our Contact Us page. A senior member of the team will respond where appropriate, if you give us your own contact details.

For pawnbroking (our only consumer credit product) it is especially important that we have a clear, consistent mechanism for receiving, handling, addressing and learning from any complaint.

We have a comprehensive Complaints Policy in place.

> Click to view / download Complaints Procedure

> Click to view / download a Complaint Form

Among providers of short term credit, pawnbroking stands out as one sector of the market that has attracted almost no complaints historically. As for the Miltons businesses themselves, they have had a formal complaints policy in place for some years under the auspices of the Financial Ombudsman Service and advanced millions of pounds of loans in that time. It is very satisfying to confirm that to the time of writing not a single complaint has ever been made about us to our trade association, the National Pawnbrokers Association or the FOS.

The Financial Ombudsman Service (www.financial-ombudsman.org.uk) publishes a consumer leaflet which we can provide on request, though you may also like to visit their website page www.financial-ombudsman.org.uk/publications/consumer-leafletAs that website is not under our control, please advise us immediately if the link no longer appears to function correctly.

No-one can be perfect every time, but we’ll act promptly and professionally to try to fix things if you are not happy. Please click on the links above or on the main pawnbroking page for more information.

Each of the three companies served by this website are individually Authorised and Regulated by the Financial Conduct Authority. Click on our “FAQ” page for specific company details.